Access to Casino Castle is strictly limited to individuals who are 18 years of age or older. We perform rigorous identity and age verification checks to ensure that minors are unable to access our platform. It is a criminal offense for anyone under the age of 18 to gamble. We recommend that parents use internet filtering software if they share their devices with minors.
Safer gambling means playing for fun and not as a way to make money. It involves understanding the risks, knowing the odds, and knowing when to stop. We encourage our players to:
Only gamble with money they can afford to lose.
Never chase losses.
Keep track of the time and amount of money spent.
Balance gambling with other activities.
To help you manage your gambling, we provide a variety of tools that can be accessed via your account settings:
You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account or the amount you can lose. These limits help you stick to a budget.
You can set a maximum duration for your gaming sessions. Once the time limit is reached, you will receive a notification or be automatically logged out to help you take a break.
If you feel you need a short break from gambling, you can request a "Time-Out" for a period ranging from 24 hours to 6 weeks. During this time, you will not be able to access your account.
For those who feel their gambling is becoming a problem, we offer a self-exclusion feature. This allows you to close your account for a longer period (usually 6 months to 5 years). Once self-excluded, you will be removed from our marketing lists and will not be able to reopen your account until the period has expired.
It is important to recognize the signs that gambling may be becoming an issue. These include:
Spending more money or time on gambling than intended.
Feeling irritable or restless when trying to stop.
Borrowing money or selling possessions to gamble.
Neglecting work, family, or social obligations.
Using gambling as a way to escape from stress or problems.
If you or someone you know is struggling with gambling, we strongly recommend seeking professional help. There are many independent organizations that provide free, confidential advice and support for those affected by gambling-related issues. We encourage you to reach out to local counseling services or national helplines dedicated to gambling addiction.
We take the protection of minors very seriously. In addition to our verification checks, we advise users to:
Use password protection for all devices.
Never leave a computer or mobile device unattended when logged into the casino.
Educate children about the risks and illegality of underage gambling.
Our staff is trained to understand the importance of responsible gambling and is available to assist you in using our protection tools. We continuously monitor our platform to ensure that our safety features are functioning correctly and that we are providing a supportive environment for all players.
This policy is reviewed regularly to ensure it meets the latest industry standards and regulatory requirements in the United Kingdom.